HIGH ABOVE
Cancellation Policy updated July 2024
At HIGH ABOVE we try to make our policy as fair as possible for our clients and instructors. As a boutique studio we have limited spaces within all classes and workshops, please be considerate if you need to cancel any classes, workshop or private lesson and do them as early as possible to open up your space/ timeslot to other clients.

Casual classes can be cancelled up to 3 hours prior to class commencing and must be cancelled within our booking system. Any casual class cancelled less than 3 hours the class are not refundable and will be paid as if you had attended.

Casual class packs are valid for 3 or 6 months from booking of your first class, class pack can only be used by the purchaser. Any classes not used by the valid date will be forfeited. We do not offer refunds or class extensions.

Workshop have a 24hour cancellation policies, no refund will be provided to cancellations made after 24hours. Workshop terms may vary depending on the event so please check these when making a booking.

Courses are to be paid in full in order to reserve your space. In the unfortunate event that you require to cancel, cancellation must be made 72 hours prior to course commencing. Cancellations made less than 72hours are not eligible for a refund.

If you are unable to attend a week within your course, HIGH ABOVE does not owe any refunds, transfer or make up classes.

Parties, studio hire and private lessons require a deposit to secure you reservation. Payment is required to be made in full 24 hour prior to party/lesson commencing.

Parties and Studio hire must be cancelled 1 full week in advance otherwise deposit is non-refundable. Depending on the season and how far away the function is HIGH ABOVE may request a alternative cancellation date, this will be advised when the booking reservation is made.

Private lessons must be cancelled 24 hours in advance otherwise deposit is non-refundable.

We totally understand that life can sometimes get in the way of class and cancellation can be unavoidable. If your circumstances change please contact us as soon as possible.

HIGH ABOVE reserves the right to change this Cancellation Policy at any time and will post an updated version of this policy on our website www.highabove.co.nz