Terms and Conditions
Cancellation Policy September 2018
At HIGH ABOVE we try to make our policy as fair as possible for our clients and instructors. All classes have limited spaces so please be considerate if you need to cancel any classes, workshop or private lesson and do them as early as possible to open up your space to other clients.
Casual classes can be cancelled up to 8 hours prior to class commencing and must be cancelled within our booking system. If a casual class is cancelled later than 8 hours the class fee is non-refundable, and will be paid as if you had attended.
Casual class packs are valid for 3 months from booking of your first class, class pack can only be used by the purchaser. Any classes not used by the valid date will be forfeited. We do not offer refunds or class extensions.
Workshop payment and cancellation policies may vary depending on the event so please check these when making a booking.
Courses are to be paid in full in order to reserve your space. In the unfortunate event that you require to cancel, cancellation must be made 1 full week prior to course commencing date, any cancellations after this period will occur a $50 cancellation fee.
If you are unable to attend a classes within your course, HIGH ABOVE does not offer any refunds, transfer or make up classes. Unfortunately having these options results in a lot of additional booking management, and we simply cannot guarantee there will be availability in a same level course.
Parties, studio hire and private lessons require a 50% deposit to secure you reservation. Payment is required to be made in full prior to party/lesson commencing.
Parties and Studio Hire must be cancelled 2 full week in advance otherwise deposit is non-refundable. Depending on the season and how far away the function is HIGH ABOVE may request a alternative cancellation date, this will be advised when the booking reservation is made.
Private lessons must be cancelled 24 hours in advance otherwise deposit is non-refundable.
We totally understand that life can sometimes get in the way of class and cancellation can be unavoidable. If your circumstances change please contact us as soon as possible.
HIGH ABOVE reserves the right to change this Cancellation Policy at any time and will post an updated version of this policy on our website www.highabove.co.nz